Update: As of 3:30 p.m. PDT, Facebook, Instagram and related websites appear to be working, including oculus.com and the Oculus app. Services are “coming back online now”, company tweeted at 3.33 p.m.
To the huge community of people and businesses around the world who depend on us: We’re sorry. We have worked hard to restore access to our apps and services and are happy to announce that they are coming back online now. Thank you for accompanying us.October 4, 2021
Facebook says today’s extended outage didn’t compromise user data – it was actually a pretty annoying network error.
“Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers have caused issues that interrupted that communication,” the company said. on his blog. “This disruption in network traffic has had a cascading effect on the way our data centers communicate, causing our services to stop.”
Original story: Facebook users around the world cannot access the social network today, apparently because the domain name “facebook.com” has temporarily disappeared. The outage began around 8:30 a.m. Pacific time and continues almost five hours later.
The error “DNS_PROBE_FINISHED_NXDOMAIN” appears while trying to load the Facebook site, which means that the service responsible for translating “facebook.com” to an IP address cannot do it. Instagram and WhatsApp are also inaccessible.
“We are aware that some people have difficulty accessing our applications and products,” Facebook wrote on Twitter. “We are working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”
Facebook owns VR headset maker Oculus, and controversially requires Oculus Quest users to log in with a Facebook account. In many Reddit thread, many Quest owners say they were able to use their headsets during the outage – to play VR games on Steam, for example – but some say they can’t load their Oculus libraries, and those who are new to pulling a Quest 2 out of the box reported that they are unable to complete the initial setup.
“We are aware that some people have difficulty accessing our applications and products,” Oculus wrote. in a thread. “The teams are working hard to get things back to normal as quickly as possible, and we apologize for any inconvenience.”
When I launch the Oculus PC application, it tells me that it does not detect any internet connection. The Oculus website is also down.
* Sincere * apologies to all who are currently affected by the outages in Facebook services. We are having network issues and teams are working as fast as possible to debug and restore as quickly as possibleOctober 4, 2021
Around 1 p.m. Pacific, Facebook CTO Mike Schroepfer tweeted that the failure is caused by “network problems”. That’s all Facebook has said about the cause of the problems.
The simplest potential explanation is that someone screwed up. A now deleted Reddit post from someone claiming to have extensive knowledge of the situation said the issue was caused by a BGP configuration error that required physical hardware access for repair.
The most dramatic theory is that a person or group intentionally deleted Facebook, but there is currently no evidence to suggest that an attack took place despite all the speculation on social media sites (except from Facebook). The timing of the outage may push speculation in that direction: Yesterday, the whistleblower who recently leaked internal Facebook documents to the Wall Street Journal appeared on 60 Minutes to discuss her claim that society prefers profits over combating hate speech and disinformation.
Whatever the cause, it is apparently a malfunction. It’s not just the Facebook website and applications that are inaccessible: Facebook employees would not be able to access the company’s internal communication systems, and according to New York Times tech reporter Sheera Frenkel, even Facebook’s door badges were affected, preventing employees from entering buildings.
I was just on the phone with someone who works for FB who described the employees unable to enter buildings this morning to begin assessing the extent of the outage because their badges were not working to access the doors.October 4, 2021